The Information Technology Infrastructure Library (ITIL) is used as a pre-eminent framework around the world for IT service delivery. Companies all over the world use this framework to ensure that the services delivered by them follow a fixed set of a well-defined process to provide the best services to the users.
There are many benefits of ITIL 4 Foundation frameworks. Some of them include reduced cost of services, improved customer satisfaction and an increase in the flexibility of adapting to services with a change in the business environment.
AXELOS took ownership for ITIL in July 2013, and now holds the certification for the ITIL courses. After the completion of the training for the recognized ITIL Accredited Training Institutions (ATI), any professional can take up the examination for attaining the certification.
There are in all five levels of ITIL certification test that include:
This is the first step for attaining this certification. Basically, for novice professionals, this certification has no pre-requisites. All those professionals that are keen to attain this foundation certification can take up the examination. The training required for the certification can be taken from the classroom courses as well as from self-studies. Moreover, this foundation exam does not require you to take any classroom training. The exam consists of 40 multiple-choice questions that have to be completed in 60 minutes. A candidate has to gain 65 percent marks to qualify the certification, this means 26 correct answers should be given by him to pass the examination.
For the professionals who wish to qualify for the position of a service management need to clear the next two levels of the certification that is the practitioner and the intermediate.
This is an updated entry in the certification process for ITIL. For the very first time, this exam was taken in February 2016. This certification is based on the processes and the practices followed by the professionals to deal with the processes in the real world. After attaining the practitioner certification, a professional will be able to focus on organizational change management, communications, and matrices.
This process focuses on the adoption, adaptation, and application of the concepts in the organization. Attaining this certification will be useful to take up the expert certification as it adds three credits to the candidate profile. The various modes that can be followed for preparing for the examination include classroom training, self-studying, and online training. The pattern of the examination remains the same, but the candidate needs to get 70 percent marks out of 40 that means 28 marks.
This exam is a module-based examination, where each module focuses on varied aspects of management. Modules are accordingly classified as service capability and service lifecycle.
The Service Lifecycle modules are
- Service Design (SD)
- Service Transition (ST)
- Service Strategy (SS)
- Continual Service Improvement (CSI)
- Service Operation (SO)
The Service Capability modules are:
- Release, Control, and Validation (RCV)
- Planning, Protection, and Optimization (PPO)
- Service Offerings and Agreements (SOA)
- Operational Support and Analysis (OSA)
After having an in-depth knowledge of the strategies and the capabilities, a professional can easily consider varied career goals. You can take the modules from one category or make a combination from both the categories. It is to be noted that, AXELOS makes it mandatory for the professionals to attend the training course offered by the ATO and self-study will not be considered.
This advanced certification covers all the aspects of the ITIL process and practices to be used in all disciplines. For the next level of certification that is, the master certification, expert level plays a pre-requisite.
The major requirement for attaining the certification is the credits that you collect from the foundation, practitioner, and intermediate modules. There should be in a total of 17 credits and the rest is gained by passing the Managing Across the Lifecycle to make it a total of 22 credits.
This is the highest certification given by the ITIL that marks the professional being able to apply all the frameworks successfully in the real world. This encompasses all the frameworks that a professional has covered while following the certification processes from foundation to expert. To attain the certification a professional must show complete mastery over the following:
- Achieve certification in ITIL expert
- He should have demonstrated the ITIL experience in a leadership role for a minimum duration of 5 years.
- He should have submitted a proposal for the improvement of services.
- He should have submitted packages that explain your experience in using ITIL processes in real-time situations.
- And, should have successfully completed and qualified an interview with the assessment panel.
The cost of taking master certification can be as high as $4000 and only the serious and sincere professionals should take up this course, keeping in mind the expenses. After achieving the certification, you can sure of the fact that you have attained the highest level of achievement in your field.
Careers and Job
The organization that has adopted ITIL frameworks as an internal IT standard ITIL certified professional is of great value and importance.
- ITIL certification undoubtedly increases and improves your position in the market.
- This helps you to stand out from the crowd because of the experience in various ITIL methodologies.
- It helps in improving the efficiency of the workplace by applying various techniques.
- You can earn a good name and recognized for your expertize globally.
- Also, one can improve various strategies and produce desired customer outcomes.
- It provides a common language that helps in smooth communication in the sequence.
Due to the increase in the demands of the ITIL professionals, the number of candidates taking up this course is increasing in large numbers. This not only helps in attaining good name globally but also builds confidence in an individual that he can able to face the challenges and organize a better man force for giving out the most favorable results for any organization within the prescribed time and budget.